Star2Star vs. ComTech Cloud: Choosing a VoIP Phone Provider

Having trouble picking a VoIP phone provider? You may recognize some of the big names in the industry, like Star2Star, but also be aware of local competitors, like ComTech Cloud. Which is best for your business? In this blog, we compare each company and how they serve you in terms of what matters most to you:

  1. Price
  2. Features
  3. Integration
  4. And more!

Hopefully by the end, you’ll have a clearer idea of which is best for your company!

Ready for a quote now? Contact us online to get started!

System Features & Options

Both ComTech Cloud and Star2Star service commercial businesses of all sizes (from small-to-medium sized operations to enterprise corporations). Working with either company, you’ll be able to choose from the same type of features and functionality.

Your specific needs and wants are of the highest importance to us. Utilize ComTech Cloud’s VoIP solutions to gain access to unique features such as:

  • Unified voicemail and fax messaging (eliminate the hassle and clutter!)
  • E911 (automatically provides emergency service personnel with a call-back number)
  • Intra-office calling (get the ability to call between multiple offices for free)
  • Softphones or “App” (make calls via your computer or an app rather than a hardwired phone)
  • Caller ID (typically an extra charge, but with the cloud, it’s included free!)
  • Voicemail (get a voicemail system without installing expensive equipment)
  • Call forwarding (ability to forward to your home, mobile, or any other chosen line while away from the office)
  • Auto attendant (have calls professionally answered with a customized company greeting and automatic routing)
  • Voice to email transcription (make checking your voicemail a breeze)

Pricing

In any given market, the industry will price competitively, and the same goes for choosing between ComTech Cloud and Star2Star. What we’d like you to keep in mind is what the cost of systems is supporting. Bigger companies often have a lot more overhead and money spent on running training programs for resellers, recruiting, and national marketing/advertising campaigns. Ultimately, those expenses are passed down to the consumer in the systems and costs.

At ComTech Cloud, we’re a local business helping support other DC-area businesses achieve their goals when it comes to day-to-day operations and their phone systems. We choose to limit overhead to bring savings and competitive pricing directly to the consumer. We’re based right near you in the DC and Maryland area, not a completely different area of the country. Request a quote now to see what solutions we can provide.

Installation & Set Up

A big differentiator between Star2Star and ComTech Cloud is our white glove service we provide to our customers. When you order a phone system through Star2Star, you’ll pay over the phone or online and they’ll send you everything you need, likely causing you to hire someone to set it up, unless you happen to have an IT expert on staff skilled in VoIP integration. We believe nothing beats local and in-person, attentive service.

ComTech Cloud not only sells the systems, but also sets them up for you in-person with no additional cost. (We can also talk to you about how the Nats have been doing lately or your favorite spot in Rio Town Center while we boot up your system.)

Ongoing Training & Maintenance

With any complex IT system (like your commercial phones), it’s expected to need more help—whether that is repair and troubleshooting or help expanding the system as your company grows. Star2Star offers support when adding per-person lines, but do they offer to send a local IT professional to help troubleshoot in your office? There’s only so much a phone number and contact form on a website can offer current customers compared to a friendly, helpful neighbor just down the road (yes, that’s us).

With our white glove service, we offer ongoing, local training (and that’s your choice of whether that’s over-the-phone or in-person!) and ongoing maintenance. We only provide services to the D.C. area, so getting to your office and helping you out is our specialty (from navigating the Beltway to your office to navigating the best approach to repair your phones too!).

VoIP Services throughout D.C. & Surrounding Areas

If you’re looking for a communications solution for your company that saves money, allows unlimited calling, and keeps you covered in the case of an emergency, contact our team at ComTech Cloud today to learn about VoIP options for your business! We’ll help you find the voice solution that meets your needs in D.C., Maryland, or Virginia.