Call Forwarding & Call Routing Services in the DC Metro Area
As a business owner, you make it a priority to deliver excellent customer service. This includes answering incoming calls as often as possible. Have you ever returned from an off-site meeting to a full voicemail box? Do some of your sales or customer service teams work from home? Have you ever played phone tag with a client as each of you tried to catch the other while in the office? With call forwarding and routing, these problems become distant memories.
ComTech offers numerous voice services to businesses in Maryland, DC, and Northern Virginia, including call forwarding and routing. To learn about the latest communication features from a local expert, please contact us today.
Benefits of Call Forwarding and Routing
Consider everything you can do with call forwarding and routing to help you decide if these phone managing solutions are right for your business:Answer calls from anywhere
With call forwarding, your sales team can take calls while sitting in traffic. Your supervisors remain reachable, even when out of the office. And your customer service reps can answer calls from home. Even with all this going on, callers have no idea that the system is routing them to an external number or location.
Set multiple call paths
Customize your ring strategies
Schedule call forwarding and routing
Forward calls to any internal or external number
Plan for emergencies
What is Call Forwarding and Routing?
Call forwarding is the ability to redirect incoming calls from one phone number to another. This way, missed calls aren’t simply dumped into your voicemail box. Call forwarding is compatible with mobile, landline, and VoIP numbers.
Call routing is a phone management feature that places incoming calls in a queue and sends them to specific agents based on pre-established rules. Calls may be routed to phones or computers, depending on how your office is set up.
Why Choose ComTech for Phone Managing Services?
At ComTech, we are proud to be a full-service provider of IT solutions in the Maryland, DC, and Northern Virginia area. Our certified, highly experienced IT professionals can get you set up with call forwarding and routing. We listen to your unique challenges and goals, analyze the issues from every angle, and suggest strategic solutions to meet your company’s needs. To learn more about phone managing solutions, or to request a free IT assessment, please Contact ComTech today.Frequently Asked Questions About Call Routing & Forwarding
What is round robin call routing?
Round robin routing is a method of call queueing that seeks to equally distribute calls across the entire agent team. A call will “land” at a member in the queue, ring for a predetermined number of times, and then will move to the next agent if the call goes unanswered during that number of rings. Also, a round robin routing method allows calls to get the same agent on subsequent calls, and it can also provide you with the means to increase or decrease call loads based on agent performance.